Frequently Asked Questions

Q. Why don't you offer more pick ups?
A. We want your coach trip to be as enjoyable as possible and believe this means not spending hours driving around numerous pick-ups in Kent. We therefore strive to keep the amount of time on the coach to a minimum. 

Q. Do all your coaches have seatbelts?
A. Yes. Here at Crosskeys, we take safety very seriously. All coaches have seatbelts are either 2 or 3 point. These are checked regularly.

Q.What Travel Insurance do you sell?

We no longer sell Travel Insurance, however we are happy to refer HolidayExtras

Q. How much luggage can I bring on the coach?
A. Obviously space on the coach is limited and passengers are asked to restrict their luggage to one medium sized suitcase per person plus small hand luggage that can be taken on the coach. On all European tours using a night crossing, you will need a small over-night bag as your cases will stay locked in the coach until arrival at your first hotel.

Q. Are entrance fees included for things like theme parks, country houses and museums?
A. We specifically state where entrance fees and other charges are included in the tour price.

Q. What types of coaches do you operate?
A. Most of the Crosskeys coaches are Bova Executives or Setra coaches. The vehicles have air conditioning, hot and cold drink dispensers, toilets, reclining seat, DVDs and seatbelts. We have a 16 seat minibus, 49 and 55 seat coaches and 70 seat coaches with rows of 3+2.

Q. Can I use my supermarket card points for theme park and other entry tickets?
A. Yes, contact the office and we can give you a coach only price.

Q. Where do you pick up from?
Details of our pick-up points are as follows:

• South Street, Deal
• Thompson Bell, Walmer 
• Five Bells, Ringwould 
• Pencester Road, Dover
• Capel-le-Ferne Layby, Food Market 
• Three Hills, Cheriton Folkestone 
• Bus Stop by Morrison's, Cheriton Folkestone
• Folkestone Bus Station, Bay E
• Homepine House, Folkestone
• Sandgate Memorial Bus Stop (opposite Saga)
• The Fountain Pub, Seabrook 
• Red Lion Square, Hythe (free parking by canal)
• Sellindge Village Stores
• Ashford Park Farm Tesco, Bus Stop
• Ashford Park Street, Bus Stop A
• Maidstone, Vinters Road Car Park
• Canterbury, Whitefriars opp. the Bus Station
• Herne Bay, Bus Garage Bus Stop (Old)
• Tankerton, The Circus Bus Stop
• Whitstable, Tollgate Bus Stop
• Whitstable, Long Reach Bus Stop (On Bridge)
• Faversham, Brogdale Road Bus Stop

NB: Pick-ups vary on individual trips.